Customer Sales ReturnCustomer Sales Return
To access Returns from Customers from the menu bar of the main TeleTracker Online screen, click Transactions > Returns, then From Customers.
You
may also click the Return 
icon located on
the TeleTracker Online toolbar.
GENERAL TAB
All items marked in RED are required fields and must be populated before the Return can be saved.
(1) Enter
the Invoice # of the original
TeleTracker Online Transaction. To perform a lookup of available
transactions, click on the lookup button to the right of the Invoice #
field. TeleTracker Online
will automatically populate the Returned From section of the screen
with the corresponding customer’s information. If you attempt to return
items that have already been returned, you will be prompted with the following
message: “All Items on this Invoice have already been returned”.
You will not be permitted to proceed without entering a valid value in
the Invoice # field.
(2) Select an appropriate
Reason from the drop-down list.
Reasons enable the ability to track why specific transactions are
occurring. Visit the Reasons Help Page for information on setup
and configuration.
(3) Select the appropriate
BIN to place the returning
products. You can make any bin a default for returns. To setup a
default bin go to Preferences and click on Customer Returns. TeleTracker
Online recommends creating a Returns Bin. This enables you to quickly
put returning merchandise into a Bin that is separate
from your sellable inventory. Visit
the Locations Help Page for more information
on creating and managing BINS.
Click on the Products
Returned TAB to continue to Step 2
General - Step 1 -- Products Returned - Step 2 -- Refund - Step 3
