Exchange                  

PAYMENT / REFUND

For an overview of the Return and Invoice amounts, click back to the General Information Tab.

Depending on the total amounts for the Net Return and Net Sale, you may be required to issue the customer a refund, or the customer may need to make an additional payment to purchase the new items.  TeleTracker Online will calculate the net difference and inform you if a refund is due to the customer, or a payment is due from the customer.  Please note the highlighted fields below.

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Click the Payments button to proceed with the Customer Payment or Customer Refund.

For detailed information on creating a Customer Refund, visit the Customer Return - Refund help file.

For detailed information on receiving an Invoice Payment, visit the Invoice - Payment help file.

To Save the Exchange Transaction, click on the button located on the toolbar.

General Information - Step 1  --  Products Returned - Step 2  --  Products Sold - Step 3  --  Payments - Step 4